Support and Help Site – EMDESK Classic

FAQ’s

What happens to my data after the project end? Can I still access the project data?

December 14, 2016 FAQ's 2122

Please note that you can export and download the entire project data to your computer at any time during the license period. Additionally, you can purchase a Project Closure License that provides all project members with an additional 6 months of full access to EMDESK after the official project end date. This gives you, and...

How do I delete a project on EMDESK?

August 4, 2015 FAQ's 2273

In order to prevent the accidental deletion of a project, this must be done by our support team. To delete a project, please contact the technical support at support@emdesk.com stating the project acronym and your explicit request for irrevocable project removal. Deleting your project is an irreversible process. We cannot undo a project deletion....

How do I End (terminate) a Partner’s Participation in the Project?

August 4, 2015 FAQ's, DoA/DOW Amendment / Changes 2668

To terminate a partner’s participation in the project, go to DoW > Contractor > Contractors and look up the relevant contractor in the contractors list. Then open the contractor item with the button and tick the checkbox Participation Period and adjust the partner’s participation start and end month accordingly. Please note that planned efforts and costs outside the partner’s participation period will be not...

Can I use EMDESK just to manage my organisation’s data within a project even when the coordinator / consortium does not use the tool?

October 6, 2017 FAQ's 2617

EMDESK is normally used by the coordinator and all partners in the consortium in order to enjoy the collaborative nature of EMDESK and to keep track of project progress and costs and handle the relevant reporting. It is possible to use EMDESK as a partner or to mange the data of a certain amount of...

Can I use EMDESK for projects that are not listed as supported funding schemes (Marie Curie, ERC, IMI, JTI, nationally funded projects…)?

October 6, 2017 FAQ's 2259

EMDESK has been designed to support collaborative projects in FP7 and Horizon 2020. You can see exactly which project types (funding schemes) we support here. The rules of those funding schemes (terminology, budget, funding, reporting templates etc.) are what EMDESK applies. It is possible to modify the system to meet somewhat different demands but while...

Set up the project budget according to the EC’s GPFs (Grant Preparation Forms)

July 27, 2015 Budget Considerations, FAQ's, Setup the Financial Information for Contractors 4217

Before setting up the budget according to the EC’s GPFs as described below, please read our help article Understanding the budget calculation. In order to setup the budget of a specific partner according to the figures in the GPF, please proceed with the following steps for every partner involved in the project. Calculate the personnel costs for...

How to embed the EMDESK login widget on your website Featured

August 4, 2015 FAQ's 78353

To allow your users to login to EMDESK from your website directly, EMDESK offers a customisable login form you can place on your website. The code to add an EMDESK login to your website is a HTTPs-request with definable URL-encoded GET parameter attached to the URL placed in an iframe embedded 0n your website. Example: To use...

Why do I not receive mail notifications / reminder on the a due deliverable status?

November 12, 2013 FAQ's 4583

Please check the following conditions in order to let a user receive reminders on a deliverables status: the user must be an active and valid user in the project the user must have enabled the notification Remind me on the due date of Deliverables at mEMDESK > Project Settings > Notifications for his/her account in the project,...

I cannot open a task, when reporting consumed person months. What can I do?

October 6, 2017 FAQ's 6185

The system does not allow to record person-months on certain tasks when those tasks are not running along the selected reporting period. In order to be able to record person-months on tasks, please assure that the tasks run throughout the selected reporting period. You can change the actual start and end of tasks at Implementation...

Q: Which kinds of files can I upload to the Documents Manager?

June 14, 2013 FAQ's 2694

Please feel free to upload any kinds of documents. Accessibility and readability depend only on the settings of the user computer once downloaded from EMDESK....

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