Support and Help Site – EMDESK Classic

User Account / Preferences

Login to EMDESK

August 13, 2015 User Account / Preferences 9406

To login to EMDESK, please visit the following website: http://emdesk.eu Visit these help articles if you forgot your username or password. If your account is inactive Most likely there is a chance your account has more than 3 failed attempts to login, which than locks it. In such an event, you must activate your account...

Creating a User Account Featured

August 13, 2015 User Account / Preferences 13302

You can create a user account by registering your first project or by being invited to join an existing project on EMDESK using the instructions below. To find out how to invite another user to a project, please click here. I want to create a new project and a new user account You’ll be asked to create...

Inviting Someone to the Project (Create Users) Featured

August 13, 2015 User Account / Preferences 21233

EMDESK projects are workspaces for collaborating with colleagues – so start by inviting them to work with you. First, if make sure you are in the correct project by going to myEMDESK and selecting the project you want to invite people to from the Projects dropdown menu. To invite people to the project, go to myEMDESK...

Forgot Your Password?

July 7, 2015 User Account / Preferences 9806

If the password you’ve entered isn’t working, first please check if you are correctly entering your password for EMDESK. Make sure that your caps lock key is turned off and ensure that you haven’t entered any additional characters by mistake (such as by copying and pasting). Please note that passwords are case-sensitive. If you are...

Forgot Your Username?

July 7, 2015 User Account / Preferences 6848

If you cannot remember your username or the username you’re entering is not working, please double check that you’ve entered all the characters correctly. Make sure that your caps lock key is turned off or that you did not enter any additional characters by mistake (such as by copying and pasting) please note that usernames are...

Change email address, username and password Featured

June 8, 2015 User Account / Preferences 26404

Change email address To change your email address, login and go to myEMDESK > Account Settings > User Profile. Click on the pencil icon to the right of your old email address, then type in your new email address and click Confirm Email address. You will receive a confirmation email with a validation link at the new email you entered. Please...

Email Notifications and Reminders

June 8, 2015 User Account / Preferences 7139

Notification emails are sent to users for upcoming deadlines and relevant activity within the project, such as new documents being uploaded or a new message. You’ll receive notification emails when your group (or a group you are part of) has an upcoming deadline. Activity notification emails are sent only when another user has selected you (or...

User Access and Roles Featured

May 10, 2019 User Account / Preferences 6818

User Management You can manage users and project access at myEMDESK > Project Settings > User Accounts. On this page you can invite users to the project, revoke and grant project access, change a user’s contractor, change rights levels, and deactivate/activate user accounts. Add a new user To add someone to a project, a user that has access...